Payment Solutions for Call Centres
PCI DSS compliant phone payments with secure multichannel collection.
Every time a customer reads card details over the phone, they place trust in your business. Traditional call centre payment methods expose agents, recordings and systems to sensitive cardholder data, increasing compliance risk and operational complexity.
SOTpay removes sensitive data from your call centre environment while enabling secure payments across phone, SMS, email, WhatsApp, live chat and web.
Agents remain engaged, customers pay securely, and compliance becomes straightforward.
Why Call Centres Choose SOTpay
PCI DSS Compliant Call Centre Payments
Customers enter payment details securely without exposing card data to agents or call recordings. This reduces PCI DSS scope and compliance risk.
Seamless Customer Experience
Agents stay on the call while customers complete payments securely. No IVR transfers or call disruptions.
Secure Multichannel Payments
Accept payments via phone, SMS, email, WhatsApp, live chat or social media using the same secure workflow.
Reduce Chargebacks with 3-D Secure
Authenticated transactions shift fraud liability to the issuing bank, protecting revenue and reducing disputes.
Real-Time Payment Dashboard
Agents monitor payment progress without accessing sensitive cardholder data.
Vendor Agnostic & Flexible
SOTpay integrates with existing telecom and CRM environments without requiring infrastructure changes.
Cloud-Based & Scalable
No on-site hardware, no DTMF installation, and no complex deployment requirements.
Real-World Applications
Customer Service Payment Collection - Allow agents to securely take payments during inbound support calls without exposing card details.
Donations & Membership Payments - Enable call handlers to collect donations or membership payments securely.
Sales & Retention Teams - Convert inbound enquiries into completed payments without transferring customers.
Utility & Subscription Billing - Take payments for overdue accounts, recurring services or account top-ups.
Insurance & Financial Services - Collect premiums, excess payments and policy fees securely during customer calls.
Debt Collection & Arrears Recovery - Send secure payment links while discussing outstanding balances and confirm payments in real time.
The Added Value of SOTpay Connect
CRM & Call Centre Integration - Connect SOTpay with CRM and contact centre platforms to trigger payment requests during calls.
Automated Payment Workflows - Trigger payment requests automatically from CRM actions or call outcomes.
Secure Remote Agent Payments - Perfect for hybrid and distributed call centre teams without infrastructure changes.
Multichannel Payment Continuity - If a call drops, customers can still complete the payment via the secure link.
Real-Time Payment Visibility - Agents can track payment progress instantly while maintaining PCI compliance.
Accounting & Reconciliation - Integrate with Xero, QuickBooks and Sage to automatically match payments to accounts.
Built for Modern Call Centre Environments
SOTpay supports on-premise, remote and hybrid call centre teams. Payments can be collected securely without exposing sensitive data, while maintaining customer engagement throughout the call.
This improves both security and customer experience.
How It Works
- Agent stays on the call with the customer
- Secure payment link sent via SMS, email or chat
- Customer enters payment details securely
- Payment authorised in real time
- Agent receives confirmation in dashboard
Perfect Payment Solutions for Accountancy Firms
Securafone – agent-assisted phone payments
AutoPay – IVR self-service payments
OmniPay – multichannel payment requests
PayPrompt – email payment links
Text PayLink – SMS payment collection
DirectPay – customer initiated payment requests
Business Benefits
- Reduce PCI DSS compliance costs
- Minimise fraud and chargebacks
- Remove DTMF hardware costs
- Improve agent productivity
- Increase payment success rates
- Protect customer trust
- Enable remote call centre payments
- Simplify reconciliation
