Payment Solutions for Utility Providers
Reduce costs, improve collections and stay PCI DSS compliant.
Utility providers manage high volumes of customer payments across billing cycles, top-ups and arrears. Legacy systems like IVR and DTMF increase costs, slow down collections and introduce compliance risk.
SOTpay provides a PCI DSS compliant, multichannel payment platform designed for utilities.
Simplify collections, reduce fraud and give customers flexible ways to pay.
Why Utility Providers Choose SOTpay
PCI DSS Compliance Without Complexity
Sensitive cardholder data never enters your systems, reducing compliance scope.
True Multichannel Payments
Collect payments via phone, web, SMS, email, WhatsApp, live chat or apps.
Reduce Costs & Improve Efficiency
Eliminate DTMF hardware and reduce reliance on call centre processes.
Fraud & Chargeback Protection
3-D Secure authentication shifts liability to issuing banks.
Smart Meter Payment Support
Enable secure top-ups, recurring payments and account management.
Agent-Assisted & Self-Service Payments
Customers can pay independently or with agent guidance.
Real-Time Reporting & Visibility
Track transactions and payment status across all channels.
Real-World Applications
Energy Providers - Collect bill payments and manage arrears efficiently.
High-Volume Payment Environments - Handle large transaction volumes across multiple channels.
Billing Departments - Automate collections and reduce manual reconciliation.
Customer Service Teams - Send payment links during support calls.
Prepaid Meter Customers - Enable secure top-ups via apps or links.
Water Utilities - Accept recurring payments and one-off settlements.
The Added Value of SOTpay Connect
Accounting & System Integration - Connect payments to back-office and finance systems.
Real-Time Payment Tracking - Monitor collections, failures and outstanding balances.
Multichannel Payment Automation - Trigger payment links across customer touchpoints.
Smart Meter Integration - Enable app-based and automated top-ups.
Recurring Payment Automation - Support Direct Debit and scheduled payments.
Open Banking Payments - Reduce fees on larger bill payments.
Secure Payments for Utility Providers
SOTpay helps utility providers modernise payment collection, reduce costs and improve customer experience. From billing to top-ups and arrears, SOTpay delivers secure and scalable payment solutions.
How It Works
- Customer selects payment method or agent initiates payment
- Secure payment link sent instantly
- Customer completes payment securely
- 3-D Secure authentication applied
- Payment processed in real time
- Dashboard updates instantly
- Payments reconcile automatically
Perfect Payment Solutions for Utility Services
PayPrompt – email payment requests
Text PayLink – SMS payment collections
OmniPay – multichannel payments
AutoRenew - recurring billing
Link Pay Bank – Open Banking payments
SOTsync Pro – reconciliation and reporting
Business Benefits
- Reduce PCI compliance costs
- Lower call centre workload
- Improve payment collection rates
- Reduce fraud and chargebacks
- Eliminate DTMF and IVR costs
- Improve customer payment experience
- Enable self-service payments
- Simplify reconciliation
