SOTpay vs Eckoh: Which Payment Solution Is Right for Your Business?
Secure payment processing is essential for businesses operating in contact centres, customer service environments, and digital commerce.
Eckoh is a well-established provider of secure payment solutions, particularly known for its work in contact centre environments and telephone-based payment security. SOTpay, developed by Gala Technology, provides secure telephone payments alongside a broader, multi-channel payment platform designed for modern business operations.
Both platforms support PCI-compliant payments. The difference lies in flexibility, integration, and how payments are handled across the full customer journey.
Quick Comparison
Eckoh is commonly used by businesses that:
- operate in large-scale contact centre environments
- rely on secure telephone payment handling
- need structured, compliance-focused payment systems
SOTpay is designed for businesses that:
- need a flexible, multi-channel payment platform
- take payments across digital and remote interactions
- want payments integrated into accounting and operational systems
Feature Comparison
| Feature | SOTpay | Eckoh |
|---|---|---|
| Telephone payments | ✔️ Yes | ✔️ Core strength |
| IVR / DTMF payments | ✔️ Supported (not relied upon) | ✔️ Core approach |
| Pay by link | ✔️ Core capability | ✔️ Supported |
| Multi-channel payments (SMS, chat, social) | ✔️ Strong | ⚠️ Limited |
| Ecommerce checkout | ✔️ Supported | ⚠️ Limited |
| Open Banking payments | ✔️ Yes | ⚠️ Limited |
| Accounting integrations (Xero, QuickBooks) | ✔️ Integrated | ⚠️ Indirect |
| Payment flexibility | ✔️ High | ⚠️ Contact-centre led |
| PCI compliance handling | ✔️ Scope-reducing | ✔️ Compliant |
Different Approaches to Payment Security
Eckoh has built its reputation on securing payments within contact centre environments, often using technologies such as DTMF suppression to protect cardholder data during calls.
SOTpay supports secure telephone payments while also enabling digital-first payment journeys, allowing customers to complete transactions on their own devices through secure links and channels.
This reflects a broader shift towards flexible, customer-controlled payment experiences.
Where SOTpay Delivers Greater Flexibility
Multi-Channel Payment Capability
SOTpay enables payments via:
- phone calls
- SMS
- live chat
- social media
This allows businesses to take payments wherever conversations happen.
Secure Remote Payments
SOTpay removes the need for customers to share payment details directly with staff, reducing fraud exposure and improving compliance.
This is particularly valuable for service-based businesses, contact centres, and remote sales environments.
Modern Pay-by-Link Payments
SOTpay allows businesses to send secure payment links instantly, enabling customers to complete payments on their own device.
This can help:
- reduce friction
- increase conversion rates
- speed up payment collection
Security and PCI Compliance
Both SOTpay and Eckoh provide PCI DSS-compliant payment environments.
SOTpay is designed to reduce PCI scope by removing sensitive card data from your business environment wherever possible. Payments are handled within secure, customer-controlled sessions rather than passing through internal systems.
This helps:
- reduce compliance burden
- minimise exposure to sensitive data
- simplify internal processes
Security and PCI Compliance
Both SOTpay and Eckoh provide PCI DSS-compliant payment environments.
SOTpay is designed to reduce PCI scope by removing sensitive card data from your business environment wherever possible. Payments are handled within secure, customer-controlled sessions rather than passing through internal systems.
This helps:
- reduce compliance burden
- minimise exposure to sensitive data
- simplify internal processes
Considerations for Contact Centre-Led Platforms
Contact centre-focused solutions are typically well suited to:
- high-volume call environments
- structured payment workflows
- compliance-driven operations
However, they may be more limited when businesses need:
- multi-channel engagement
- ecommerce capability
- deeper integration into wider business systems
Pricing Considerations
Both platforms offer pricing based on:
- usage
- infrastructure requirements
- transaction volumes
For many businesses, total cost is influenced by:
- operational efficiency
- payment success rates
- reduction in manual processes
Which Platform Should You Choose?
Choose SOTpay if you:
- need a flexible, multi-channel payment platform
- take payments across digital and remote channels
- want integration with Xero, QuickBooks, and other systems
- want to reduce PCI scope and operational complexity
- need a future-ready payment solution
Final Verdict
Eckoh caters to contact centre and telephone-based payments, with a focus on compliance and structured environments.
SOTpay supports these capabilities while extending payment functionality across digital channels, ecommerce, and integrated business systems.
For businesses looking to introduce greater flexibility, improve customer experience, and streamline operations, SOTpay offers a broader and more adaptable payment platform.
Explore Flexible Payment Solutions
If your business is evolving beyond traditional contact centre payments, a flexible platform can help improve efficiency and support long-term growth.
Explore all of our SOTpay's range of Payment Solutions.
