What Payment Fraud Means for Your Business

Payment fraud continues to evolve, particularly across remote and multichannel transactions. Businesses accepting payments via phone, email, messaging platforms or online are increasingly exposed to risks such as:

• unauthorised card use
• account takeover and social engineering
• APP (Authorised Push Payment) fraud
• fraudulent disputes and chargebacks

Beyond direct financial loss, fraud introduces operational strain, increased admin and reputational risk.

How SOTpay Prevents Fraud

SOTpay is built to reduce fraud risk by removing the points where fraud typically occurs.

Instead:

• customers enter their own payment details securely
• transactions are processed through protected, hosted environments
• strong authentication verifies the customer before payment is completed

This approach limits exposure to sensitive data and ensures every transaction follows a secure, consistent process across all channels.

Fraud-Resistant Payment Solutions

SOTpay applies fraud prevention measures across multiple payment methods, helping businesses protect revenue without restricting how they take payments.

Secure Phone Payments

Take payments over the phone without exposing card data to agents. Customers enter their details securely, preventing fraud linked to manual card handling and eliminating risk within call environments.

Pay by Link & Text Payment Requests

Send secure payment links via SMS, email or messaging platforms. Customers complete transactions on their own device, reducing the risk of intercepted or mishandled payment details.

Multichannel Payment Infrastructure

Maintain consistent fraud protection across every payment channel, including web, messaging apps and phone. Each transaction follows the same secure journey, reducing vulnerabilities across your payment ecosystem.

3-D Secure Authentication

Transactions are protected with strong customer authentication, ensuring the person making the payment is verified. This reduces fraudulent transactions and shifts liability for chargebacks away from your business.

Key Fraud Prevention Benefits

Reduced Chargebacks

Strong authentication ensures transactions are verified, significantly reducing fraudulent disputes and associated admin.

Lower Fraud Risk

By removing manual handling of card data, SOTpay eliminates common points of failure where fraud typically occurs.

Liability Shift Protection

Authenticated transactions shift liability to the acquiring bank, protecting your business from financial loss.

Consistent Security Across Channels

Whether payments are taken via phone, SMS, email or web, the same secure process is applied every time.

Protecting Payments Across Every Channel

SOTpay ensures fraud prevention is embedded across all payment methods, including:

• phone payments
• SMS and email payment links
• WhatsApp and messaging platforms
• online checkout and hosted pages

Every transaction follows a secure, authenticated process, allowing businesses to expand how they take payments without increasing fraud exposure.

Fraud Prevention Across Industries

Fraud risks vary across industries, but the need for secure, reliable payment processing is universal.

Ecommerce & Retail

Protect high-volume, card-not-present transactions and reduce chargebacks on remote sales.

Call Centres

Remove fraud risk from phone-based payments by eliminating agent exposure to card data.

Utilities & High-Volume Billing

Prevent fraudulent transactions across large customer bases while maintaining efficient payment collection.

Financial & Regulated Sectors

Apply strong authentication and secure payment flows to meet regulatory expectations and protect customer trust.

Fraud Prevention Resources

Explore practical guidance on reducing fraud, preventing chargebacks and securing remote payments.

• How to prevent payment fraud in remote transactions
• How to reduce chargebacks with secure payment processing
• Common fraud risks in multichannel payments
• Best practices for protecting customer transactions